True Gifts — Customer Care

Return & Refund Policy

30-day returns · Easy exchanges via return + repurchase

We want you to love what you ordered. If something isn't right, here's everything you need to know about returning it, what qualifies, and how refunds work.

0130-Day Returns

30 days from the date you receive your item to request a return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

02Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Same condition — as received, unworn or unused.
  • Tags attached — with original tags still on.
  • Original packaging — returned in the packaging it arrived in.
  • Proof of purchase — you'll need the receipt or proof of purchase.

03How to start a return

  1. Contact us at info@truegifts.com.au to request a return.
  2. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.
  3. Pack your item securely and send it back using the provided label and instructions.

Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return question at info@truegifts.com.au.

04Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

05Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (special orders or personalized items) and perishable items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

06Exchanges

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

07Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

Step 1
Inspection
We receive and inspect your returned item.
Step 2
Approval
We notify you whether the refund is approved.
Within 10 business days
Refund issued
You're automatically refunded to your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@truegifts.com.au.

08Contact

For any questions regarding returns and refunds, please reach out. We're here to assist you and ensure your satisfaction with our products.

Email info@truegifts.com.au